Overview and prerequisites:

• Your J&J password was reset during the initial configuration of your device. To configure your PC, you must first reset your password by visiting mypassword.jnj.com on any internet enabled device.
  
• Please ensure that your PingID is set up in advance by visiting mfa.jnj.com.
  

Step 1

Connect to Wi-Fi

• Click the Network Icon at the bottom right side of the screen.

• Connect to your preferred Wi-Fi network. If prompted, enter the Wi-Fi password.

  
• Once you are connected, a Wi-Fi icon will appear.
  

If your Wi-Fi icon does not appear on your screen, please click thembJnJ- below for Wi-Fi guidance.

Wi-Fi guidance

Step 2

Log in to your new device

• Click anywhere on the screen.

• Enter your J&J email address and password. This will be the password you recently updated.
  

If you don’t have your J&J email or password, click the link below for assistance.

Log-in assistance

Step 3

Set up Windows Hello for Business

Note: Windows Hello does not apply to shared devices.

• After your initial device login, a Windows Hello pop-up will prompt you to set up a biometric login and 8-digit pin.
• The setup process takes approximately 5 minutes.
  

Need more detail on Windows Hello for Business? Click the link below for guidance.

Windows Hello for Business guidance

Step 4

Authenticate with PingID

• Once you have set up your J&J computer, you will need PingID to authenticate.

• PingID should already be installed on your mobile device.
  

If PingID is not installed on your mobile device, click thembJnJ- below for PingID guidance.

PingID guidance

Next steps

Now that your device is configured, please visit bit.ly/JNJGetStarted and sign in with your J&J credentials for guides and learning resources on J&J technology.